Shipping Policy
We have optimized our logistics policy to provide you with a better shopping experience. Here are the updates:
1. Celadoner Spot Products: These products are readily available and will have a stocking period of 1-3 working days. During this time, we will prepare your order for shipment.
2. Celadoner Customized Products: For customized products, we understand the importance of clear communication. Our customer service team will reach out to you for confirmation regarding the specifications and details of your order. This step ensures that your customized product meets your expectations.
3. Confirmation Time before Shipment: We aim to process your order promptly. The confirmation time before shipment is now set at 0-3 working days. This means that once your order is confirmed, we will prepare it for shipment within this timeframe.
4. Shipping Time: The shipping time for our products is estimated to be between 2-7 working days. Please note that this timeframe may vary depending on your location and any unforeseen circumstances during transit. We will provide you with tracking information so you can monitor the progress of your shipment.
5. Urgent Needs: If you have an urgent requirement for expedited shipping or any other special requests, we kindly ask you to communicate with our customer service in advance. They will assist you in finding the best possible solution to meet your needs.
We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don't hesitate to reach out to our customer service team: contact@celadoner.com . We are here to ensure your satisfaction throughout the entire shopping process.