Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@celadoner.com. Please note that returns will need to be sent to the following address: 7-207, Longquan Celadon Industrial Park, Longquan City, Zhejiang Province, China, Zip code 323700

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@celadoner.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To ensure the uniqueness of each product, we understand that the real product may not exactly match the product picture. To address this, we have made improvements to our process.

Before delivery, we will send you a video showcasing the actual product for your confirmation. This video will provide you with a clear representation of the product's appearance and features. It will be sent to your mailbox, so please remember to check both your inbox and spam mailbox to ensure timely receipt.

We value your satisfaction and want to address any concerns or questions you may have. If you have any inquiries or require further clarification, please don't hesitate to reach out within three days after receiving the video. Unless we receive feedback, we will send out the goods three days after sending the video.

Thank you for your understanding and cooperation. We look forward to providing you with a high-quality product that meets your expectations.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@celadoner.com.